* Actual Packaging May Vary Due To Product Enhancement

Perfect for kids 3 years old and above. Certified Organic by EcoCert. Formulated using only plant-based cleansing agent. Recommendation For kids 3 years old and above Benefits Wash your hair as regularly as you need as this shampoo is very mild and gentle to the scalp. Our planet and kid friendly ingredients include Aloe Vera to moisturise your scalp and Orange which smells fresh and tangy, helps freshen up and makes you feel calm and cheerful. How to Use Pump a teaspoon-worth of shampoo onto your palm; adding more if required for longer hair. Gently work into lather on your wet hair then rinse thoroughly. Follow with Buds for Kids Hair Conditioner. NOT ENOUGH SUDS? Our product is formulated using only plant-based cleansing agents which may result in less lather than conventional shampoos. Rest assured, this shampoo cleans as effectively yet gently. Besides, lather and foam do not have any correlation with cleanliness. Ingredients Aqua/water, decyl glucoside, aloe barbadensis leaf juice*,sodium lauroyl glutamate, xanthan gum, PCA glyceryl oleate, citrus dulcis (sweet orange) oil*, sodium benzoate, potassium sorbate, tocopherol, helianthus annuus (sunflower) seed oil, limonene**. *lngredients from Organic Farming ** Natural constituent of essential oils Parfum made from essential oils 99.4% of the total ingredients are from Natural Origin 10.1% of the total ingredients are from Organic Farming 99.9% of the plant ingredients are from Organic Farming

 CANCELLATION

1) BIG Pharmacy reserves the rights to cancel any orders if the product is not available for any reasons. We will notify you if that is the case and return any payment that you have made. Refund will be credited into your credit card or bank account depending on the period of time your financial institution required to arrange for the refund.

2) You are not allowed to cancel the order once an order confirmation email is issued and/or the parcel has been collected by courier rider. 

RETURN / REFUND

3) You shall examine the goods immediately upon receiving for any deficiencies and/or damages. Claims (if any) must be lodged via our customer service email at [email protected] within 7 days upon receiving, otherwise we reserve the rights to reject the claim. 

4) Upon confirmation of the Return/Refund item, customer is required to send back the product using the consigment note provided by our customer service.

5) You shall be responsible for the risks and condition of the product to be returned until it is received by us. We shall hold no liability for any loss or damage to the product prior to the product received by us. You are advised to pack the product safely to prevent any loss or damage to the product or its box or its original packaging.

6) Exchange of the product or refund for the product can be arranged for the following reasons:

• If the products delivered is in damaged or defective condition: or
• If the products is near expiry or expired; or
• If the product is different from the order delivered. Products for return or refund shall be returned in its original condition, quantity and packing as it first delivered to customer together with proof of purchase.
• You contacted our customer service to report on the products within 7 days of receiving the goods.

7) We will inspect the returned product upon return by you. If one or more of the conditions in clause 5 above is fulfilled, you are entitled to choose between an exchange of the product if the product is available in our stock, or for a refund to be made to you through your payment account (credit card/debit card/bank account), within 30 days from the approved return date.

8) Products/Items that are classified under medical devices, disposable items, one time used items are strictly not exchangeable or returnable for hygienic purposes.

9) Good returned for a refund shall be refunded at the price which you had paid at the point of ordering.

10) If a product which was ordered and invoiced is not included in the delivery, we shall either refund you the value of the product or replace the product. 

11) If any product(s) which was not included in your order was delivered to you, we shall collect the product from you.

12) If you have been charged for a product which has not been delivered, we shall refund you the value of the product as originally charged to you. 

13) Promotion/Sale items and purchases made with discount coupons are non-refundable nor exchangeable.

 If you wish to seek further information or assistance, kindly email our e-commerce platform customer service at [email protected]