Step 1 : Whatsapp, SMS or Call-in to any BIG Pharmacy store.

Step 2 : Provide your Name, Contact Number and Residence Address.

Step 3 : Specify your order.

Step 4 : Confirm your order and total payment.

Step 5 : Make payment and share your banking slip with the respective store.

Step 6 : Wait for your order at home.

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TERMS & CONDITIONS

Shipment And Fulfilment

• Delivery surcharge shall be borne by the customer;
• Valid prescription is required to be submitted via WHATSAPP for all controlled medication.
• Customer’s purchase will be delivered by using BIG Pharmacy’s appointed delivery partners;
• Customer shall remit full payment into the designated bank account of BIG Pharmacy and provide proof of remittance for verification;
• Goods(s) will be delivered within the same/ next business day of BIG Pharmacy’s operating hours upon receiving of full payment.
• Expect a slightly delay due to large volume of orders and/or bad weather.
• Customer is not allowed to change delivery addressed after making payment;
• Customer will be getting WHATSAPP notification prior to delivery. Customer/ representative of customer shall be available at the delivery address to receive the good(s).
• Any discrepancy must be notified to the respective outlet immediately.
• This service is only available at selected BIG pharmacy in Selangor, KL and Johor district only.

Payment Mode

• Customer shall make payment via online transfer/ bank-in to the designated bank account of BIG Pharmacy. Thereafter, send the proof of remittance for verification;
• BIG Pharmacy does not accept voucher for home delivery purchases.

Exchange & Return Policy

• All Goods sold are non-refundable;
• Exchange of good(s) can be made within 7 days of purchase with original receipts. The exchange good(s) must be in original and unopened conditions;
• Customer shall present the good(s) physically to the purchasing outlet for exchange;
• Exchange is subject to availability;
• All refrigerated items, sanitizers, gloves, face mask/ shield, disinfectants related products and thermometer are strictly NON-RETURNABLE & NON-EXCHANGEABLE

Privacy Policy

We shall only use your data to provide and improve our services.

• Types Of Data Collected

While using our services, we may ask you to provide us with the personal information that can be used to contact or identify you, such as: Name, NRIC/ Passport No., Phone Number, Full Address and Prescription For Medication.

• Use Of Data

BIG Pharmacy uses the collected data for the following purposes.

• To provide and maintain our service
• To provide customer care and support
• To monitor the usage of our services.

• Disclosure Of Data

BIG Pharmacy may disclose your Personal Data in good faith that such action is necessary:

• To comply with legal obligation
• To protect and defend the rights or property of BIG Pharmacy
• To prevent or investigate possible wrong-doing in connection with our services.
• To protect the safety of users of our service or the public