* Actual Packaging May Vary Due To Product Enhancement

Mentholatum Acnes Clear & Whitening Wash

Amino Acid Soap-Free Cleansing Formula

1.Brightens Dull Skin & Lightens Acne Mark

With Vitamin C a potent antioxidant to strengthen skin barrier, brighten dull skin and lighten acne mark.

2.Anti-Acne & Oil Control

Formulated with Salicylic Acid (BHA) to unclog pores and fight acne. Avocado Extract effectively removes excess sebum for longer lasting oil control.

3.Repairs Acne Prone Skin

Contains >95* pure Centella Asiatica etract (Cica extract) from Madagascar, proven by research to soothe skin and aid in the recovery of blemish.

*refers to the total content of Asiaticoside, Madacassoside, and Asiatic acid, based on the data provided by the raw materials manufacturer.

4.Mild & Gentle to Skin

Amino Acid soap-free formula**, close to skin's natural pH level for gentle yet effective cleansing with no tightness. Suitable for sensitive acne prone skin.

**This product is classified in a non-soap based product category.

How to use:

Squeeze an appropriate amount into wet palms, lather with water and massage gently. Rinse thoroughly with water. Use every morning and night.

Product Warnings:

Contains salicylic acid, do not use on children below 3 years old. Stop using product if signs of irritation or sensitivity occurs. For external use only, avoid contact with eyes. Rinse with water immediately if come into contact with eyes.Keep out of reach from children. Do not store under direct sunlight.

Ingredients:

Water, Sodium Cocoyl Glycinate, Sodium Lauroyl Isethionate, Cocamidopropyl Betaine, Glycerin, Cocamide DEA, Acrylates Copolymer, Sodium Methyl Cocoyl Taurate, Glycol Distearate, Sodium Chloride, Phenoxyethanol, Fragrance, Chlorphenesin, Titanium Dioxide, Citric Acid, Polyquaternium-63, Disodium EDTA, Butylene Glycol, Niacinamide, Saxifraga Sarmentosa Extract, Olea Europaea (Olive) Fruit Oil, Tocopheryl Acetate, Magnesium Ascorbyl Phosphate, Butyl Avocadate, o-cymen-5-Ol, Sodium Polyphosphate, SAlicylic Acid, Asiaticoside, Sodium Eythorbate, Madecassic Acid, Asiatic Acid, Amylopectin, Dextrin, Xanthan Gum, Centella Asiatica Extract, Chondrus Crispus (Carrageenan) Extract, Alcohol, Proylene Glycol, Sodium Dehydroacetate.

 CANCELLATION

1) BIG Pharmacy reserves the rights to cancel any orders if the product is not available for any reasons. We will notify you if that is the case and return any payment that you have made. Refund will be credited into your credit card or bank account depending on the period of time your financial institution required to arrange for the refund.

2) You are not allowed to cancel the order once an order confirmation email is issued and/or the parcel has been collected by courier rider. 

RETURN / REFUND

3) You shall examine the goods immediately upon receiving for any deficiencies and/or damages. Claims (if any) must be lodged via our customer service email at [email protected] within 7 days upon receiving, otherwise we reserve the rights to reject the claim. 

4) Upon confirmation of the Return/Refund item, customer is required to send back the product using the consigment note provided by our customer service.

5) You shall be responsible for the risks and condition of the product to be returned until it is received by us. We shall hold no liability for any loss or damage to the product prior to the product received by us. You are advised to pack the product safely to prevent any loss or damage to the product or its box or its original packaging.

6) Exchange of the product or refund for the product can be arranged for the following reasons:

• If the products delivered is in damaged or defective condition: or
• If the products is near expiry or expired; or
• If the product is different from the order delivered. Products for return or refund shall be returned in its original condition, quantity and packing as it first delivered to customer together with proof of purchase.
• You contacted our customer service to report on the products within 7 days of receiving the goods.

7) We will inspect the returned product upon return by you. If one or more of the conditions in clause 5 above is fulfilled, you are entitled to choose between an exchange of the product if the product is available in our stock, or for a refund to be made to you through your payment account (credit card/debit card/bank account), within 30 days from the approved return date.

8) Products/Items that are classified under medical devices, disposable items, one time used items are strictly not exchangeable or returnable for hygienic purposes.

9) Good returned for a refund shall be refunded at the price which you had paid at the point of ordering.

10) If a product which was ordered and invoiced is not included in the delivery, we shall either refund you the value of the product or replace the product. 

11) If any product(s) which was not included in your order was delivered to you, we shall collect the product from you.

12) If you have been charged for a product which has not been delivered, we shall refund you the value of the product as originally charged to you. 

13) Promotion/Sale items and purchases made with discount coupons are non-refundable nor exchangeable.

 If you wish to seek further information or assistance, kindly email our e-commerce platform customer service at [email protected]