* Actual Packaging May Vary Due To Product Enhancement

AO Sept solution instructions AO Sept contact lens cleaning solution is one of the most effective cleaners available. It is mainly used for soft contact lenses, though we sometimes will recommend it for hard, RGP, or orthoK contact lenses. It is important to follow these instructions carefully before using AO Sept. AO Sept solution contains hydrogen peroxide which provides the very effecting cleansing for your contact lenses. Over a period of 6 hours in the lens case the hydrogen peroxide is converted to a neutral solution that is then safe for the eyes. It is very important that you always use the contact lens case provided with the AO Sept as the case activates the neutralisation process.

1) Make sure you hands are washed and clean before removing lenses from your eyes, and placing in the AO Sept case. It is very important

2) Fill the empty case up to the line with AO Sept solution, then screw the lid / lens basket into place, the solution level will now rise above the line which is normal.

3) Leave the case now upright for 6 hours for the solution to neutralise. To ensure the neutralisation process works, you need to make sure the case stays upright as oxygen gas is given off through holes in the lid. The case should also be kept at room temperature, if it is very cold the reaction may not work as well.

4) In the morning, or after 6 hours have passed, then it is safe to remove the lenses from the case and insert directly into your eyes.

There is no need for any additional rinsing prior to insertion of lenses Important AO SEPT tips to remember AOSept® solution should always be used in the provided lens case with built-in neutraliser. Never put AOSept® solution directly into the eye. Never rinse lenses with AOSept® solution prior to putting them in your eye. You can rinse before putting lenses into the case. Never use AOSept® solution in a flat contact lens case. Your contact lenses must soak in the provided lens case with AO Sept for at least six hours prior to inserting into the eye. Always discard the old lens case each month to avoid contamination and ensure proper neutralization. Never let tap water get near your soft contact lenses. What to do if you get un-neutralised AO SEPT in your eyes Don’t panic! Aosept solution will sting and hurt a lot if you get it directly in your eyes. However aosept is very unlikely to do any lasting damage to your eyes or vision. Always irrigate / rinse your eyes as much as possible using a sterile solution. Water is not ideal, if possible use sterile saline or a multi-purpose contact lens solution. Don’t resume contact lens wear until your eyes have been checked by your optometrist or eye doctor. Always seek advice from your normal optometrist or eye doctor. Remember that the neutralised AoSept solution that has been in the case for greater than 6 hours will not hurt your eyes.

 CANCELLATION

1) BIG Pharmacy reserves the rights to cancel any orders if the product is not available for any reasons. We will notify you if that is the case and return any payment that you have made. Refund will be credited into your credit card or bank account depending on the period of time your financial institution required to arrange for the refund.

2) You are not allowed to cancel the order once an order confirmation email is issued and/or the parcel has been collected by courier rider. 

RETURN / REFUND

3) You shall examine the goods immediately upon receiving for any deficiencies and/or damages. Claims (if any) must be lodged via our customer service email at [email protected] within 7 days upon receiving, otherwise we reserve the rights to reject the claim. 

4) Upon confirmation of the Return/Refund item, customer is required to send back the product using the consigment note provided by our customer service.

5) You shall be responsible for the risks and condition of the product to be returned until it is received by us. We shall hold no liability for any loss or damage to the product prior to the product received by us. You are advised to pack the product safely to prevent any loss or damage to the product or its box or its original packaging.

6) Exchange of the product or refund for the product can be arranged for the following reasons:

• If the products delivered is in damaged or defective condition: or
• If the products is near expiry or expired; or
• If the product is different from the order delivered. Products for return or refund shall be returned in its original condition, quantity and packing as it first delivered to customer together with proof of purchase.
• You contacted our customer service to report on the products within 7 days of receiving the goods.

7) We will inspect the returned product upon return by you. If one or more of the conditions in clause 5 above is fulfilled, you are entitled to choose between an exchange of the product if the product is available in our stock, or for a refund to be made to you through your payment account (credit card/debit card/bank account), within 30 days from the approved return date.

8) Products/Items that are classified under medical devices, disposable items, one time used items are strictly not exchangeable or returnable for hygienic purposes.

9) Good returned for a refund shall be refunded at the price which you had paid at the point of ordering.

10) If a product which was ordered and invoiced is not included in the delivery, we shall either refund you the value of the product or replace the product. 

11) If any product(s) which was not included in your order was delivered to you, we shall collect the product from you.

12) If you have been charged for a product which has not been delivered, we shall refund you the value of the product as originally charged to you. 

13) Promotion/Sale items and purchases made with discount coupons are non-refundable nor exchangeable.

 If you wish to seek further information or assistance, kindly email our e-commerce platform customer service at [email protected]