1) All Return/Refund request should be raised within 7 days after receiving the product.
2) Customer can raise the Return/Refund request to our customer service through Email: firstname.lastname@example.org
3) Return/Refund request will be arranged under the following reason:
- the product delivered was damaged or defective in condition,
- the expiry date of product delivered didn't meet customer's expectation,
- the item delivered is different from the item ordered,
4) Upon confirmation of the Return/Refund item, customer is required to send back the product using the consigment note provided by our customer service.
5) All refund will be credited into customer's account within 1 month after we received the item.
6) Sale items and purchases made with discount coupons are non-returnable.