* Actual Packaging May Vary Due To Product Enhancement

Product Description

> NeckHeat uses a clinically-proven heat therapy method to relax your neck and shoulders, thus providing relief and comfort.

> Our proprietary formulation allows heat to be released quickly and steadily over 12 hours, so that you can get all day comfort and relief.

> NeckHeat is simple and extremely convenient to use. Simply tear open the packaging and it will start to heat up within 5-10 mins.

> NeckHeat is also designed to fit on your neck or shoulders for wide coverage and maximum comfort. It can even be split into 2 pieces for people with broader shoulders.

How To Use?

> Tear open packaging NeckHeat will gradually heat up within 10 minutes upon contact with air)

> Peel and paste using either 1 of the 3 ways

> For most heat, paste on skin. Be cautious and do not use this method if you have sensitive skin

> For moderate heat, paste on the underside of your shirt > For least heat, paste on the outside of your shirt.

> Remove the product every hour and let your skin rest. Change usage method or remove product immediately if it gets too hot!

Health Warnings

Do not use while sleeping, do not place extra pressure, a tight waist band or belt over the product. Check skin frequently during use. Remove product immediately if you find irritation or burn. Stop using if too hot. For external use only. Do not use if product is torn or damaged, or if contents leak. Do not apply product to broken desensitized, sensitive, frost-bitten, bruised or swelling skin. Do not use in combination with creams, rubs, lotions or salve-type analgesic products or any other forms of heat. Do not use on people unable to follow all use instructions or remove the product, including infants, young children and some elderly. Remove product before undergoing any MRI or X-ray procedures. Ask doctor before use if you are pregnant, have diabetes, poor blood circulation, rheumatoid arthritis or heart disesase. If product contents come in contact with your skin or eyes, rinse affected area with water and see a doctor immediately. Do not microwave, attempt to re-heat or plcae near heating elements as product can catch fire.

NeckHeat uses a 100% drug-free clinically-proven heat therapy method to relax your neck and shoulders, thus providing relief and comfort.

 CANCELLATION

1) BIG Pharmacy reserves the rights to cancel any orders if the product is not available for any reasons. We will notify you if that is the case and return any payment that you have made. Refund will be credited into your credit card or bank account depending on the period of time your financial institution required to arrange for the refund.

2) You are not allowed to cancel the order once an order confirmation email is issued and/or the parcel has been collected by courier rider. 

RETURN / REFUND

3) You shall examine the goods immediately upon receiving for any deficiencies and/or damages. Claims (if any) must be lodged via our customer service email at [email protected] within 7 days upon receiving, otherwise we reserve the rights to reject the claim. 

4) Upon confirmation of the Return/Refund item, customer is required to send back the product using the consigment note provided by our customer service.

5) You shall be responsible for the risks and condition of the product to be returned until it is received by us. We shall hold no liability for any loss or damage to the product prior to the product received by us. You are advised to pack the product safely to prevent any loss or damage to the product or its box or its original packaging.

6) Exchange of the product or refund for the product can be arranged for the following reasons:

• If the products delivered is in damaged or defective condition: or
• If the products is near expiry or expired; or
• If the product is different from the order delivered. Products for return or refund shall be returned in its original condition, quantity and packing as it first delivered to customer together with proof of purchase.
• You contacted our customer service to report on the products within 7 days of receiving the goods.

7) We will inspect the returned product upon return by you. If one or more of the conditions in clause 5 above is fulfilled, you are entitled to choose between an exchange of the product if the product is available in our stock, or for a refund to be made to you through your payment account (credit card/debit card/bank account), within 30 days from the approved return date.

8) Products/Items that are classified under medical devices, disposable items, one time used items are strictly not exchangeable or returnable for hygienic purposes.

9) Good returned for a refund shall be refunded at the price which you had paid at the point of ordering.

10) If a product which was ordered and invoiced is not included in the delivery, we shall either refund you the value of the product or replace the product. 

11) If any product(s) which was not included in your order was delivered to you, we shall collect the product from you.

12) If you have been charged for a product which has not been delivered, we shall refund you the value of the product as originally charged to you. 

13) Promotion/Sale items and purchases made with discount coupons are non-refundable nor exchangeable.

 If you wish to seek further information or assistance, kindly email our e-commerce platform customer service at [email protected]