Shipping & Delivery Policy

Delivery Policy

We provide delivery across Malaysia.

We are only able to ship to Singapore and Hong Kong at this moment.

We deliver on Monday – Saturday, excluding the first Saturday of every month and local public holidays.

All orders will be processed within 3-7 working days. Tracking number will be provided through email once we have shipped out your order.

Please expect 2-5 working days for West Malaysia (Peninsular) and 5-10 working days for East Malaysia (Sabah/Sarawak) to receive the order once the shipment is out for delivery.

Any changes on delivery address is not allowed after payment is made.

3 attempts of delivery will be made for every order. If the courier company still unable to reach customer after the third attempt, the order will be deemed cancel and customer shall bear all the cost incurred during the delivery process (delivery cost & etc).

If you have not received your order within 3 to 7 working days after you received your tracking number, please contact us at e-commerce@bigpharmacy.com.my 


Shipping Rates

Domestic Delivery
Postage fees for domestic delivery are as below:

  • West Malaysia (Peninsular) – RM5 for first 5KG, additional RM2 for the following KG.
  • East Malaysia (Sabah/Sarawak) – RM10 for 1KG, additional RM3 for the following KG

FREE Delivery for orders above RM100, limited to West Malaysia addresses only unless is stated for different special promotion. 

 

SAME DAY DELIVERY - Terms & Conditions

-By choosing the Same Day Delivery option, you should expect to receive your parcel within same day, provided the orders are placed before cut-off time.

-A different shipping rate will be applied for the Same Day Delivery service. [click for rate card]

-Free shipping is not applicable on Same Day Delivery service. 

-The Same Day Delivery service currently is only applicable for customer within Klang valley area. 

-Zone 1A – Delivery to All Postal Codes  

Kuala Lumpur, Ampang, Setapak, Selayang, Batu Caves, Gombak Kepong, Sg Buloh, Damansara, Petaling Jaya, Puchong, Cheras, Sri Petaling, Seri Kembangan, Shah Alam, Klang, Subang Jaya,Puncak Alam, Denai Alam, Saujana Utama, Dengkil, Cyberjaya, Putrajaya, Bangi, Port Klang, Saujana Putra, Kajang, Meru, Kapar. 

-Zone 1B – Delivery to Limited Postal Codes for Areas below 

Rawang: 48020, 47000, 48050 : 48000 limited to Bandar Country Home, Sg Bakau, Taman Industri Intergrasi, Saujana Rawang, Pusat Bandar Rawang & Neighbouring

 -Cut-off time for Same Day Delivery will be at 2.00pm, order(s) placed after 2.00pm will be processed and delivered by next day 10am onwards.

-By choosing Same Day Delivery service, you hereby acknowledge and agree that a high demand or bad weather may affect the promise delivery time of the service. We will use reasonable efforts to inform you of any delay that may apply. Strictly no cancellation and refund for all confirmed orders. For more information, please refer to the FAQ.

 

FAQ:

 

What if I’m not there when the driver arrives?
If the driver has arrived at your location and no one is available for pickup within 5 minutes from arrival time, and/or you cannot be contacted or you have provided an invalid pickup address, our fleet will continue with his route and your order will be automatically cancelled.

My item was damaged during delivery
If your item was damaged during the course of delivery with us, please send us an email with the below details: 
1. Make sure you notify us within 24 hours via e-commerce@bigpharmacy.com.my
2. Kindly compile: name, contact details and order number (Order #XXXXX) image of the item when received.

What if the driver does not show up?
Please check your delivery address is correct. Currently same day delivery is only within a selected area of Klang Valley. Goods will be sent only to the address provided by you in the ‘Shipping Address’ section before completion of your payment in the checkout page. Customers are not allowed to change the delivery address after the order is confirmed. Please note that delivery address inaccuracies and/or discrepancies may result in order cancellation. You are advised to check the designated delivery area prior to your placement of any Order. We shall reserve our rights to inform you earlier and to cancel your Order if we are unable to deliver to your location.

What are the delivery times for same day delivery?
Monday to Saturday only (usually from 2pm to 8 pm), excluding public holiday and weekends.