FAQ

1. If im already a member of BIG Pharmacy physical store, do i need to register as a new member for E-Store?

Yes. To purchase at E-Store, you need to register as a new member to reap the benefits exclusively for E-Store members. 

2. How can i track my order(s)?

You will receive an email with your tracking number. Just click the link to see the Shipping details. However, it may take up to 24 hours for your tracking number to activate. 

3. Can i change or cancel my order?

You may email our Customer Service at e-commerce@bigpharmacy.com.my

4. How to return or get refund?

Please refer to Return & Refund Policy 

5. How long do i have to wait to receive my order(s)?

Please expect at least 5 working days for West Malaysia (Peninsular) and 7 working days for East Malaysia (Sabah/Sarawak) to receive the order.

6. When is the expiration date for all the products on E-Store?

All of our products have more than 1 year of expiration date, unless stated.