Shipping & Delivery Policy

Delivery Policy

We provide delivery across Malaysia.

We are unable to ship internationally at this moment.

We offer the Next Day Delivery service and we deliver on Monday – Saturday, excluding the first Saturday of every month and local public holidays.

All orders will be processed within 3-7 working days. Tracking number will be provided through email once we have shipped out your order.

Please expect at least 5 working days for West Malaysia (Peninsular) and 7 working days for East Malaysia (Sabah/Sarawak) to receive the order.

Any changes on delivery address is not allowed after payment is made.

3 attempts of delivery will be made for every order. If the courier company still unable to reach customer after the third attempt, the order will be deemed cancel and customer shall bear all the cost incurred during the delivery process (delivery cost & etc).

If you have not received your order within 3 to 7 working days after you received your tracking number, please contact us at e-commerce@bigpharmacy.com.my 


Shipping Rates

Domestic Delivery
Postage fees for domestic delivery are as below:

  • West Malaysia (Peninsular) – RM6 for 1KG, additional RM1 for the following KG.
  • East Malaysia (Sabah/Sarawak) – RM10 for 1KG, additional RM3 for the following KG

FREE Delivery for orders above RM150, limited to West Malaysia addresses only.